Delete your account
How to permanently delete your VoiceReach account and the data associated with it.
Delete in the app
Open the app, go to Profile, then Danger Zone, and choose Delete account and data. It takes effect immediately.
Ask us by email
Write from the address on your account to [email protected] with the subject "VoiceReach account deletion".
Overview of Your Right to Erasure
In full compliance with Google Play Developer Policy and Section 34 of the Nigeria Data Protection Act (NDPA), VoiceReach users have the absolute right to request the permanent deletion of their account, business profile, authentication credentials, and operational data.
How to Request Account Deletion
You can delete your account using either of the following two verified methods:
Method 1: Direct In-App Deletion (Instant)
- Open the VoiceReach Console on your phone or web browser (app.voicereach.app).
- Log in using your verified Email or Google account.
- Navigate to Settings from the navigation sidebar or menu.
- Scroll to the Danger Zone section.
- Tap Delete Account & Data and confirm your decision in the verification modal.
Method 2: Support Email Request
If you cannot access your account or prefer assistance from our privacy team, send an email from the address linked to your VoiceReach account to:
Support Email: [email protected] or [email protected]
Subject Line: VoiceReach Account Deletion Request
Please include your registered business name and phone number. Our privacy officer will verify your identity and process the deletion within 48 business hours.
What Happens When You Delete Your Account
- Immediate Deletion: Your Firebase Auth account is permanently deleted; active API keys are revoked; inbound telephone lines and SIP routing bindings are disconnected immediately.
- Associated Data Purge: Transcripts, customer cases, escalation records, and operational telemetry are permanently erased from active database backends within 30 days.
- Statutory Retention Requirements: Telco billing records and financial transaction receipts may be retained in encrypted archives for up to 90 days strictly to comply with Nigerian telecommunications regulations and fraud prevention mandates, after which they are permanently overwritten.
Questions and Legal Contact
For inquiries regarding data erasure or privacy compliance, please contact our Data Protection Officer at [email protected].