VoiceReach Privacy Policy

Our commitment to data sovereignty

Invii Ltd operates VoiceReach with strict data minimization principles. We recognize that telephone calls often involve sensitive health inquiries, personal reflections, and private commercial logistics. We do not sell or monetize personal information.

Information we process

• Telephony Metadata: Caller phone numbers (ANI), dialed numbers (DNIS), call timestamps, and call duration necessary to route and establish cellular connections.
• Audio Recordings: Voice audio is captured during active calls solely to execute speech recognition and dialogue reasoning. Audio recordings are encrypted in transit and at rest.
• Generated Transcripts: Text transcripts produced by our speech models are stored to support business audit requirements, customer case resolution, and quality assurance.

Compliance with the Nigeria Data Protection Act

VoiceReach complies with the Nigeria Data Protection Act (NDPA) and NDPR frameworks. Telephony voice processing occurs within secure, sovereign computing facilities. Callers retain rights to request transcript deletion and access their recorded history through authenticated support channels.

Contact our data protection officer

If you have questions regarding data privacy, call recording retention, or regulatory compliance, contact our team at [email protected] or write to Invii Ltd in Lagos, Nigeria.